Shipping
Your orders are usually delivered to cargo on the same day or within 1-2 business days.

Guaranteed Shipping
If there are broken or missing parts in the products you ordered; It is enough to take a photo of the product and report it with the invoice to the Customer Support Whatsapp Line at 0552 734 94 66. The broken or missing part will be sent to you free of charge.
Return Conditions
You have the right to return the products you have purchased within 14 days. Your products must reach us in the same condition as they were delivered to you, wrapped in bubble wrap, boxed, with their packaging intact and with their invoice, otherwise matmazelhome.com is not responsible for any problems that may occur. In customer returns, refunds will not be made for products that do not reach us in a undamaged and resalable condition. Please make the return process in the same condition as the products were delivered to you and by paying attention to the issues stated above! *Highly fragile mirrors etc. products cannot be returned or exchanged.
Refund
The refund fee is paid within 14 days by deducting the amount collected by the Return-Return Aras Cargo Company.